{"xsrfToken":"BX3U-5S7W-GJZU-53RV_aa13000982fc843a7f466cbc20d97c05c066343b_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/53b89637-0a68-419e-be5c-fe38a77df2de/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNDk0YmIxNS1lNjE5LTQwNjYtYmFkNy0xNDM1MzZiMGU3MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzYjg5NjM3LTBhNjgtNDE5ZS1iZTVjLWZlMzhhNzdkZjJkZSI6WyJyZWFkIl19LCJleHAiOjE2ODUzNzE2NjAsIm5iZiI6MTY4NTM3MTA2MH0.eibZhXMyDqMTnM5aJcDAZpcbkD2EEG696NlRgPEqZnU&client=e494bb15-e619-4066-bad7-143536b0e72b&mode=fit","logoId":"53b89637-0a68-419e-be5c-fe38a77df2de","isLogoAvailable":true,"helpCenterTitle":"Welcome to the eloomi Help Desk","sharedPortalName":"Dashboard","userInitialAnnouncementHeader":"Heads-Up: We have Moved to Zendesk!","userInitialAnnouncementMessageWiki":"<p>Dear Customers,</p>\n<p>On Wednesday, 17 May 2023, we switched our helpdesk system to Zendesk and migrated open tickets to this system. This means that you are no longer able to create tickets on Jira.</p>\n<p>Our Zendesk portal is accessible via <a href=\"https://helpdesk.eloomi.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">helpdesk.eloomi.com</a>. <br> (Note: If you are still redirected to Jira, you may need to clear your browser cache and cookies.)</p>\n<p>You will still be able to submit tickets on Zendesk as you used to on Jira.</p>\n<p>Lastly, customers who have portal accounts will still be able to log in and access their historical tickets, however not submit new ones.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the eloomi Help Desk","sharedPortalName":"Dashboard","announcementHeader":"Heads-Up: We have Moved to Zendesk!","announcementMessage":"Dear Customers,\n\nOn Wednesday, 17 May 2023, we switched our helpdesk system to Zendesk and migrated open tickets to this system. This means that you are no longer able to create tickets on Jira. \n\nOur Zendesk portal is accessible via [helpdesk.eloomi.com|https://helpdesk.eloomi.com]. \n(Note: If you are still redirected to Jira, you may need to clear your browser cache and cookies.)\n\nYou will still be able to submit tickets on Zendesk as you used to on Jira.\n\nLastly, customers who have portal accounts will still be able to log in and access their historical tickets, however not submit new ones.","localeDisplayName":"English (United States)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0030c0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8a9087e5-5135-417c-ac9e-563ca21e30c6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNDk0YmIxNS1lNjE5LTQwNjYtYmFkNy0xNDM1MzZiMGU3MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhhOTA4N2U1LTUxMzUtNDE3Yy1hYzllLTU2M2NhMjFlMzBjNiI6WyJyZWFkIl19LCJleHAiOjE2ODUzNzE2NjAsIm5iZiI6MTY4NTM3MTA2MH0.BaeNCX-XMdel7VoC_7f4yaMVdfwPn1WQ9KdASStLM-I&client=e494bb15-e619-4066-bad7-143536b0e72b&height=300&mode=fit","bannerMediaApiFileId":"8a9087e5-5135-417c-ac9e-563ca21e30c6","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"Dashboard","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}},"featuredAndSortedPortals":{"portals":[{"id":"1","key":"csm","name":"Help Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false}],"sortBy":"POPULARITY","limit":15,"total":1,"isPortalHidingEnabled":true}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=eloomi","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BX3U-5S7W-GJZU-53RV_aa13000982fc843a7f466cbc20d97c05c066343b_lout","baseUrl":"https://eloomi.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e494bb15-e619-4066-bad7-143536b0e72b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}